The configuration directory ( $HOME/.openig/config/) contains all the configuration settings for an IG server instance and is useful for checking settings that may play a role in the issue. You should collect logs when you are experiencing an issue as detailed in How do I generate more detailed debug logs to diagnose an issue in IG (All versions)? Configuration directory Debug logsĭebug level debug logs provide more context for diagnosing errors but can generate large files. Please notify us of the exact timestamp when high CPU / Out of Memory errors were noticed so we can focus our attention on the relevant information. It is important that you collect all the data at the point you are experiencing the issue so that the timestamps of the data collected and the issue correspond. In addition, please include any information about other symptoms you are seeing at the same time as the issue and any changes you have made to your system that may have contributed to the problem.

Process / thread information (Pre-IG 2023.2).JVM stack traces and current options (Pre-IG 2023.2).There are a number of different types of data you should collect to troubleshoot high CPU utilization or Out of Memory errors you should collect the following data and submit it to us when you raise the ticket to enable us to help you more quickly:

Reader recommends this article Troubleshooting high CPU usage or Out of Memory errorsīoth high CPU utilization and Out of Memory errors are usually experienced in conjunction with other symptoms such as servers becoming unresponsive and poor performance.

If CPU utilization is in the range 70-80% under load, you should definitely investigate what is causing it as performance is likely to be impacted. The purpose of this article is to provide troubleshooting guidance if you are experiencing consistently high CPU utilization on the IG server or seeing Out of Memory errors. How do I collect data for troubleshooting high CPU utilization or Out of Memory errors on IG (All versions) servers?

Ubuntu server check cpu usage